Frequently Asked Questions - Personal Online Banking

How do I sign up?

To get started, simply select "Personal Banking" from the drop-down menu, then click the Enroll Now link to enroll for online banking! This can be found here or on our homepage.

What can I see on online banking?

• View balances and transactions on all of your accounts
• Transfer funds between accounts
• View check images
• Export into Quicken or QuickBooks with just one click
• Set up eAlerts
• View eStatements (must be enrolled)
• And more...

How do I login?

Once you have completed the enrollment process, on your first login, you will select "Personal Banking" from the drop-down menu, then enter your username and password on the homepage and choose "login". You will then be asked a security question to verify your identity. You may not see this security question if you have already registered your computer.

I forgot my password

If you can't remember your password, choose the Forgot Password option on the homepage. You will then be asked your access ID/username, last 4 digits of your tax ID number and your email. You will then be emailed a temporary password with instructions. Give us a call if you tried your password without success more than 3 times. You may be locked out.

How do I change my password?

You can only change your password from your desktop. You will not be able to change it from your mobile device.

I forgot my username

Give us a call at (530) 894-1000. 

I am locked out

Give us a call at (530) 894-1000, and we will identify you and unlock your login credentials.

I know my username and password, but it has been a while since I logged in and it isn't working

If it has been longer than 6 months since you last logged in, your username and password are no longer valid for security purposes. You will need to go through the enrollment process again. Enroll now.

How often do I need to change my password?

You will be prompted to change your password every 365 days.

How long does my password need to be?

For security purposes your password must consist of at least:

• 8 to 17 characters in length
• 1 number
• 1 uppercase character
• 1 lower case character
• Your password should not be associated with any commonly known personal identification, such as social security numbers, address, date of birth, names of children, and should be memorized rather than written down.

What are the browser requirements?

Below is a list of currently supported browsers for Online Banking:

• Windows Internet Explorer 11.0 and newer
• Google Chrome
• Mozilla Firefox
• Apple Safari 8.0 and newer
• Microsoft Edge

How do I get eAlerts?

You can create a new eAlert by choosing "Alerts" in the top right side of the page.

Can the eAlerts be sent to my phone?

Yes. During enrollment you will have a drop down option of receiving alerts via text message. Simply enter your phone number and cell phone carrier.

How do I stop eAlerts?

Under the same option that you set up your eAlert, you are able to stop them by choosing "Cancel".

What are all my options for eAlerts?

• Balance Alert: allows you to set a balance threshold in your checking or savings account and notifies you whenever that threshold is met.
• Balance Notification: notifies you of the available balance in your checking or savings account either daily or weekly.
• Direct Deposit: notifies you when a Direct Deposit has been received, including the date & amount of the deposit.
• Checks: notifies you when a check for a specific amount or check number posts to your account.
• Debit/ATM Card: notifies you when card transactions above a specific amount are made from your account.

How do I sign up for eStatements?

It's easy to sign up. Log into online banking and select the "Profile" link then click "Edit" next to Electronic statements to choose the accounts you would like to setup to receive eStatements.

How do I stop eStatements?

Give us a call at (530) 894-1000.

Where do I find eStatements after I have signed up?

After you have logged in, click on "Accounts" in the menu bar and choose "Documents". From here, choose an account, a date range and if you have Statements or eStatements. There they are!

Is there a charge for eStatements?

No!

How far back do eStatements go?

Access up to 18 months of statement history (including check images) from the date you first sign up.

Can I get eStatements for my savings account?

Yes!

Can I get eStatements for my loan?

Unfortunately, at this time, loan statements are not available online.

How do I sign up for Bill Pay?

Your first steps are already done. You have a Bill Payment option in the menu bar. Choose this option and you will be prompted to go through the set up process through Bill Pay.