Frequently Asked Questions - Business Online Banking

 

Business Online Banking

How do I sign up?

Give us a call at 894-1000. We will have a few questions and need a few signatures to get you started. We will set it all up for you!

What can I see on online banking?

  • View balances and transactions on all of your accounts
  • Transfer funds between accounts
  • View check images
  • Export into Quicken or QuickBooks automatically with
  • Direct Connect
  • Set up eAlerts
  • View eStatements (must be enrolled)
  • And more...

How do I login?

You will receive an email from us with your username and a temporary password. After you have created your own password, you will select "Business Banking" from the drop-down menu and simply enter your username and password on the homepage and choose "login". You will then be prompted to answer one of your security questions to verify your identity. You may not see this security option if you have already registered your computer.

I forgot my password/PIN

Enter your username and choose Forgot Password . Answer several security questions and a temporary password will be emailed to you.

I forgot my username

Give us a call! 894-1000

I am locked out

Give us a call at 894-1000 and we will get you unlocked.

I have entered my correct username and password but still can't login

Did you remember to choose "Business Banking" from the drop-down menu on the homepage when you entered your username?

I have a token and it won't accept my password

Are you remembering to choose "Business Banking" from the drop-down menu on the homepage when you entered your username?

Still not working, give us a call at 894-1000.

What are the browser requirements?

Below is a list of currently supported browsers for Online Banking:

  • Windows Internet Explorer 11.0 and newer
  • Google Chrome
  • Mozilla Firefox
  • Apple Safari 8.0 and newer
  • Microsoft Edge

ACH Services

What is ACH?

ACH stands for Automated Clearing House, a nationwide network through the Federal Reserve System that allows individuals to move payments electronically between financial institutions.

What can I use Same Day ACH for?

To send an ACH credit file. Some examples may be:

  • termination payroll
  • temporary pay
  • hourly pay
  • vendor payments

What is the cutoff time for Same Day ACH transactions?

If you submit your ACH credit file by 10:00 AM then your receiver will have the funds in their account that day!

What transactions are eligible for Same Day ACH?

All credit transactions are available for same day processing with a few exceptions:

  • Transactions valued above $100,000
  • International transactions (IATs)
  • Federal Government payments

How do I get setup?

Please contact our Relationship Banking Team to learn more or email ACH@goldenvalley.bank.

eAlerts

How do I get eAlerts?

After you have logged in there is an option on the top right of the page that says "Alerts".

Can the eAlerts be sent to my phone?

Yes. During the alert enrollment you will have an option to choose where the eAlert will get sent.

How do I stop eAlerts?

Under the same option that you set up your eAlert, you are able to stop them by choosing "Delete".

eStatements

How do I sign up for eStatements?

Give us a call at 894-1000. We will get you all set up!

Where do I find eStatements after I have signed up?

Once you have logged in, go to the account that you would like to view your statement for. On the top part of the page, you will find "Documents". Choose Documents and this will take you to a separate screen where you can enter in the specific information for the Statement you are looking for.

Is there a charge for eStatements?

No!

How far back do eStatements go?

Access up to 18 months of statement history (including check images) from the date you first sign up.

Can I get eStatements for my savings account?

Yes!

Can I get eStatements for my loan?

Unfortunately, at this time, loan statements are not available online.

Bill Pay

How do I sign up for Bill Pay?

Give us a call at 894-1000

Wire Manager

What are Wires?

Wire transfers are transfers sent from your account with Golden Valley Bank to another company or person with an account at a different financial institution.

Can I save the information if I use it regularly and edit the information if it changes?

Yes, you can create a template using the information that will be used regularly. You can edit the template at any time.

Are there limits to how much I can transfer?

You and your Relationship Banker will discuss the best limits would be based off your expected activity.

How will I know if there is an issue with the wire?

We will send you email alerts when a wire is submitted, if there is a change on the template, or if there is an issue with the wire. A Golden Valley Bank Employee will reach out to you to confirm the wire or you can set Dual Approval within your business.

What is the cut off to submit wires?

Domestic and International wires initiated by visiting a branch or through other means by 1:00 PM PT, or online by 12:00 PM PT, will be processed that day. Wire transfers initiated after that time (the “cut-off”) or during weekends or Federal holidays will be effective the following business day.

What is Dual Approval?

Choose an employee to initiate the wire and then either approve it yourself or choose an administrator to approve the wire. Wires can be approved either through Business Online Banking or the Business Mobile App.

How do I get set up?

Please contact our Relationship Banking Team to learn more or email ACH@goldenvalley.bank.

Digital Security Tokens

What is a Digital Token?

A Digital Token is a software app that is downloaded and installed on your Apple or Android smartphone. The app adds an extra layer of protection to your Business Online Banking account by generating a one-time password each time you log in. This random string of numbers is used when logging into your account.

Who can use Digital Tokens?

Talk to your relationship banker about getting approved for use of the DIGIPASS for Business Banking Digital Token. Once approved you’ll be able to control which employees can access your accounts via the Digital Token.

How do I enroll my business?

Ask your relationship banker about using Digital Tokens then complete the necessary steps to get started. Watch the Digital Token module in our Business Online Banking video on how to set up and use the free DIGIPASS for Business Banking Digital Token app.

Where do I find the app?

You can find and download the free Digital Token app, which works on Apple or Android smartphones and other devices, by searching for DIGIPASS for Business Banking in either the Apple or Google Play app stores.

How does it work?

The Digital Token app protects access to your Business Online Banking account by generating random, one-time passwords that you and approved employees will use each time you log in to your account. The one-time string of numbers, combined with the PIN you set up in Business Online Banking, makes it nearly impossible to hack your account.

When if I enter the wrong number when logging in?

If you enter the wrong one-time password/PIN combination, just re-enter the correct numbers generated by the app and your PIN.

What if I lose my smartphone?

When setting up the digital token, you have the option to register more than one device. So if you should misplace your smartphone, you can log in with another device. Another option would be to get a new phone and have us re-register the new phone. At that point, you would need to also re-install the app.

Can I use it with my Business Mobile Banking app?

Yes, the DIGIPASS for Business Banking app can be used when logging in or completing transactions via Business Mobile Banking. Instead of following desktop activation process, you’ll generate a one-time password from the DIGIPASS for Business Banking app to log in from your mobile banking app or when you complete a transaction.

Can I switch from a hard token to a Digital Token?

You can switch from a hard to a Digital Token by logging into your Business Online Banking account, selecting the Profile page and following the instructions to make the switch. You’ll then turn in your hard token to your local Golden Valley Bank office.

What are the best ways to keep my app and account secure?

You should always start by enabling the passcode or biometric access to your smartphone in order to protect access to your device. The DIGIPASS for Business Banking app also gives you the option to create a regular password or to set up a biometric login so you can then generate a one-time password or a digital signature for accessing your account.

 

Looking for additional information?