We have partnered with Zelle® to bring you a fast, safe and easy way to send and receive money with friends, family and other people you trust1.
Zelle® is available right from Personal Online and Mobile Banking so you don't need to download anything new to start sending and receiving money!
How to Enroll in Zelle®
Frequently Asked Questions
What is Zelle®?
Zelle® is a fast, safe and easy way to send and receive money with friends, family and others you trust, even if they bank somewhere different than you1. All you need is your recipient’s email address or U.S. mobile number and money will be sent directly from your account to theirs in minutes1. No account numbers are shared.
Who can I send money to using Zelle®?
Zelle® is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor. 1
Since money is sent directly from your Golden Valley Bank account to another person’s bank account within minutes1, Zelle® should only be used to send money to friends, family and others you trust.
If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle®. These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk).
Neither Golden Valley Bank nor Zelle® offers purchase protection for payments made with Zelle® – for example, if you do not receive the item you paid for, or the item is not as described or as you expected.
How do I use Zelle®?
You can send, request, or receive money with Zelle®. To get started, log into Golden Valley Bank's Personal Online Banking, navigate to Bill Pay and select "Send Money with Zelle®". Accept terms and conditions, enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, and you’re ready to start sending and receiving with Zelle®.
To send money using Zelle®, simply add a trusted recipient's email address or U.S. mobile phone number, enter the amount you'd like to send and an optional note, review, then hit "Send." In most cases, the money is available to your recipient in minutes1.
To request money using Zelle®, choose "Request," select the individual(s) from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit "Request"2.
To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®. If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your Golden Valley Bank account, typically within minutes. If someone sent you money with Zelle® and you have not yet enrolled with Zelle®, follow these steps:
Is my information secure?
Keeping your money and information safe is a top priority for Golden Valley Bank. When you use Zelle® within our Mobile App or Online Banking, your information is protected with the same technology we use to keep your bank account safe.
Who can I send money to with Zelle®?
You can send money to friends, family and others you trust2.
Since money is sent directly from your bank account to another person's bank account within minutes1, it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number.
Can I use Zelle® Internationally?
In order to use Zelle®, the sender and recipient's bank accounts must be based in the U.S.
Can I cancel a payment?
You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select "Cancel This Payment."
If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back.
You can cancel a payment that is scheduled in advance if the money has not already been deducted from your account.
Are there any fees to send money using Zelle®
Golden Valley Bank does not charge fees to send or receive money with Zelle®, but there is a $10 stop payment fee to cancel a Zelle® transaction that is still pending because the recipient hasn’t yet enrolled. If the recipient doesn’t enroll with Zelle® within 14 days, the payment will naturally expire, the funds will be returned to your account and no fees will be assessed.
Don't have the GVB Mobile App?