Frequently Asked Questions - Business Mobile Banking

 

Business Mobile App

What is GVB Business Mobile?

GVB Business Mobile is our mobile service that brings business banking to your phone. GVB Business Mobile allows you to monitor your account from your phone at any time.

What can I do with GVB Business Mobile?

GVB Business Mobile allows you to:

  • Check business account balances
  • View recent transactions, including check images
  • Transfer money between accounts
  • Deposit Checks by snapping a picture of each check
  • View deposit history in the app
  • Review and Approve:
    • Approve transactions scheduled through Business Online, including fund transfers, ACH
    • transfers and wire transfers
      Receive alerts when approvals are pending

How do I get GVB Business Mobile App?

Call today to talk to one of our Relationship Bankers! They will work with you to complete the mobile banking agreement and set you up with access. From there, you can visit your Apple or Android App Store and search for Golden Valley Bank and select the app for business.

What phones are supported for GVB Business Mobile?

Apple iPhone® and all phones using the Android® trade (version 7 or higher) operating system are supported. The specific app for each operating system can be found at their respective app store.

Is GVB Business Mobile secure?

GVB Business Mobile uses state-of-the-art encryption and login security to protect your accounts. In addition, GVB Business Mobile applies all user permissions assigned in the online version of your business banking to mobile access.

Business Mobile Deposit

How do I get Business Mobile Deposit?

Once you have the paperwork completed and your GVB Business Mobile App downloaded, you have access to Mobile Deposit within your app. It's as easy as snapping a picture of the front and back of your check, choosing your account, entering a deposit amount and pressing send. Done.

How can I make a deposit using GVB Business Mobile?

If you have an iPhone® or Android® trade smart phone, simply download the application. Then, log in. You'll key in the amount of the deposit, endorse the check with "For Mobile Deposit Only to Golden Valley Bank” along with your signature and take a picture of the front and back of the check. That's it! Within seconds of uploading the transaction, you'll receive a confirmation that the deposit was received successfully.

Are there any limits to my Mobile Deposit?

Yes. Mobile Deposit has a daily limit of $10,000 per business day and $10,000 per item.

What types of checks can be processed through GVB Business Mobile?

All personal and business U.S. checks can be processed through GVB Business Mobile. Checks from Canada and other foreign countries, savings bonds and poor image quality checks must be deposited traditionally.

When can electronic deposits be sent to the financial institution?

You can transmit mobile deposits to the financial institution 24-hours a day, 7-days a week including weekends and holidays, with the exception of the financial institution's routine maintenance downtime.

When will deposits be posted into my account?

Deposits made before 5:30pm PST Monday – Friday will be credited to your account the same day.

Deposits made after 5:30pm PST, or during weekends and bank holidays, will be credited to your account the following business day.

What should I do with the original paper checks after deposits are made?

Original checks should be stored for a minimum of 14 business days prior to being destroyed.

How do I prevent checks from being scanned and deposited twice?

The software has built-in duplicate detection tools that detect items already captured. If the software detects potential duplicate checks, an alert prompts you to make a decision about the items in question. Also, endorsing the back of the check with "For Mobile Deposit Only to Golden Valley Bank” along with your signature will reduce the chance of an item being accidentally deposited in-person.

How do I know the image quality is acceptable?

The software has an Image Quality Assessment (IQA) tool that automatically identifies problems with the check image. If a problem is detected, you'll be asked to retake the photo.

Need Assistance?

If you have additional questions, contact us at 894-1000 or send an email.

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